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PRIVACY POLICY

Welcome to EDarjee. We are committed to protecting your personal information and your right to privacy. 

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect- 

- Personal Information:  Name, email address, postal address, phone number, and payment information.
- Automatically Collected Information:  IP address, browser type, operating system, referring URLs, and pages visited.

How We Use Your Information-  

We use your information to process orders, provide customer support, personalize your shopping experience, and send promotional offers.

Sharing of Information- 

We may share your information with third-party service providers for payment processing, shipping, and analytics. We ensure these parties maintain the confidentiality and security of your data.

Data Security-
 
We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes encryption and secure server hosting.

Your Rights-
 
You have the right to access, update, or delete your personal information. You can also opt-out of receiving promotional communications at any time.

Changes to This Policy- 
We may update this Privacy Policy periodically. 

Contact Us-
If you have any questions or concerns about this Privacy Policy, please contact us at- +91 8884191842.






 

Safety and Conduct Policy
 

1. Mutual Respect and Safety
We prioritize the safety and well-being of both our customers and employees. We expect all interactions between our staff and customers to be conducted with mutual respect and professionalism.


2. Employee Safety Measures
Our employees are trained to handle deliveries and pickups professionally and safely. Any form of misbehavior, harassment, or abuse towards our employees will not be tolerated. Customers are expected to maintain a respectful and courteous demeanor during all interactions.
 

3. Customer Safety Measures
Similarly, our employees are expected to treat customers with the utmost respect and courtesy. Any complaints regarding employee behavior will be taken seriously and investigated thoroughly. We ensure that our staff undergoes regular training on appropriate conduct and customer service.
 

4. Reporting Misconduct
If you experience or witness any inappropriate behavior from our staff or have concerns about safety, please report it immediately to our customer service team at+91 8884191842 or mail us at- edofficial@edarjee.in  We are committed to addressing any issues promptly and ensuring a safe environment for everyone.
 

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Cancellation Policy
 

Order Cancellation: You may cancel your order before the pickup is done by the team:

  • Contact our customer support team to request cancellation.

  • Cancellations made after the Stitching starts may incur fees or charges. 

Cancellation Confirmation: You will receive confirmation of your order cancellation via email:

  • Please contact us if you do not receive confirmation within [number] business days

 

 

 

Customer Support Policy
 

Contact Methods: Our customer support team is available to assist you via:

  • Phone support during business hours: 9 am to 9pm

  • Email support:edofficial@edarjee.in

  • Live chat support on our website.

Issue Resolution: We are committed to resolving customer inquiries and issues promptly:

  • Please provide detailed information when contacting us for assistance.

  • We aim to acknowledge and resolve issues within 3 business days.

Feedback and Assistance: Your feedback helps us improve our services:

  • Please share your experiences and suggestions with us via our feedback form.

  • FAQs and support resources are available on our website to assist you.


 

Quality Assurance/Service Guarantee
 

Service Quality Commitment: Edarjee is committed to delivering high-quality tailor-made clothing:

  • We adhere to strict quality control standards throughout our Stitching process.

  • Customer satisfaction is our priority, and we aim to exceed your expectations.

Service Guarantees: We offer the following guarantees to ensure your satisfaction:

  • Fit guarantee: Your clothing will be tailored to your exact measurements.

  • Satisfaction promise: If you are not satisfied with your order, we will work to resolve the issue promptly.

Issue Resolution Process: If you have any concerns about the quality of our services, please contact us:

  • Our customer support team will assist you in resolving any issues or discrepancies.

  • We appreciate your feedback and use it to continually improve our services.





 

Fraud Prevention and Disclosure Policy
 

Edarjee is committed to maintaining the trust and security of our customers' information. This Fraud Disclaimer outlines our stance on fraudulent activities that may misuse our brand's identity through unauthorized websites, calls, or other channels.

 

Policy Statement

1. Non-Liability: Edarjee disclaims any liability for fraudulent activities conducted under our name through unauthorized channels.

 

2. Reporting Suspicious Activity: We encourage customers to promptly report any suspicious activity or communication claiming association with Edarjee. Your vigilance helps us protect our customers and maintain the integrity of our services.

 

Customer Responsibilities-

- Stay Informed: Regularly visit our official website for updates and announcements regarding our services and security measures.

 

- Verify Communications: Verify the authenticity of any communication claiming to be from Edarjee before taking action or providing personal information.

 

Contact Us- For questions or to report suspicious activity, please contact our customer support team at - +91 8884191842

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Offers and Discounts Policy

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Edarjee strives to provide valuable offers and discounts to enhance your shopping experience. This policy outlines our approach to promotions and ensures transparency in how we manage and apply discounts.

 

1. Offer Validity: All offers and discounts promoted by Edarjee are valid during the specified period stated in the promotion. We reserve the right to modify or withdraw offers at our discretion.

 

2. Promotion Details: Each offer or discount will clearly specify its terms, including eligibility criteria, applicable products or services, and any restrictions or limitations.

 

3. Combination of Offers: Offers may not be combined unless explicitly stated. Only one offer or discount can typically be applied per transaction unless otherwise specified.

 

4. Exclusions: Certain products, services, or categories may be excluded from specific offers or discounts. These exclusions will be clearly communicated in the promotion details.

 

5. Promotion Abuse: Edarjee reserves the right to cancel orders or refuse service to customers who misuse or exploit promotions, including but not limited to using multiple accounts or fraudulent behaviour.

 

6. Offer Changes: We may adjust or cancel an offer or discount due to unforeseen circumstances or errors. In such cases, we will strive to notify affected customers promptly and resolve any issues fairly.

 

Contact Us- 

For questions or clarifications regarding our offers and discounts policy, please contact our customer support team at +91 8884191842 .

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